FAQs
Frequently asked questions.
Straight answers on how we produce, price and deliver. If your question is not here, reach out any time.
Is everything produced under our own brand?
Yes. Every product ships under your brand, with your labels, tags, packaging and finishing. The goods that reach your guest or customer are unmistakably yours, and never traceable to anyone else. Private label is the default, not an add-on.
Do you produce a sample before a full order?
Yes. We produce a branded sample to your specification and ship it for your approval before anything goes into production. Nothing is committed until you have approved exactly what you are getting. Sampling typically takes one to two weeks.
What can you produce for a property?
The whole room. Towels, bathrobes and bath linen, bed linen, curtains and blackout drapes, guest amenities, furniture, lighting and fixtures, and full renovation supply. You can order across categories in a single project, coordinated by one partner.
Can you manage shipping and customs from Türkiye?
Yes. We manage export documentation, freight and customs clearance from Türkiye through to your destination, so finished goods arrive on schedule. You receive labeled, ready to use product, not a pile of logistics to solve.
What are your minimum order quantities?
Minimums depend on the product and the level of customization, and are confirmed per project. We work with boutique properties ordering modest quantities and with larger groups outfitting at scale, and pricing improves as volume increases.
How is pricing handled?
You receive one clear quote per design, with the cost agreed before you commit. There is no line by line negotiation after the fact, and no surprises. What you approve is what you pay.
How will we stay updated during production?
You work with one point of contact throughout, from first sample to delivery. We send progress updates at each stage and are reachable by email, WhatsApp or video call, whichever you prefer.
